Our Profile

We‘ve consistently delivered strong financial results, with profits and revenues that are balanced by strict cost-management and responsible lending. This has enabled us to be one of the most efficient financial service providers in the UK. We’re committed to building deeper personal customer relationships through increased current account primacy and customer segmentation, rewarding loyalty with outstanding service, as well as a range of special deals and incentives.

We’re also committed to building our presence in small-and-medium sized enterprises, mid-corporate lending and retail commercial banking services. This growth will help us to provide a more balanced banking business.

Of course, our drive, ambition and success are down to one thing: our people. As our business grows and improves, the opportunities for our people will do the same. Working together, we aim to deliver exceptional service from exceptional people, inspired and motivated by strong teamwork, market-leading benefits and incentives packages. That’s why we’re committed to supporting and nurturing them as they deliver their personal best, in a culture that knows everyone counts. And that’s not gone unnoticed. This year, we’ve been named one of the Times ‘25 Best Big Companies to Work For’ and ‘Top 50 Employers for Women’.

Our vision and aims are clear, and we’ll achieve them by earning and keeping the trust of the public and our stakeholders. Recognising the impact our business makes on the community and environment, we aim to make a wholly positive contribution, treating everyone with honesty and fairness.

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